Candle Purchase Terms and Store Policies

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Terms and Conditions

Effective Date: [7/29/25]
Store Name: [Pure Pour Candle Co.]
Website: [purepourcandle.com]

Welcome to [Pure Pour Candle Co. ]! These Terms and Conditions ("Terms") govern your use of our website and your purchases from our store. By accessing our site or placing an order, you agree to be bound by these Terms.

1. General Information

This website is operated by [Pure Pour Candle Co.]. Throughout the site, "we", "us", and "our" refer to the store. We offer this website, including all information and services available from it, to you conditioned upon your acceptance of all terms, policies, and notices stated here.

2. Eligibility

By using this site, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use and make purchases from our site.

3. Products and Orders

All products are subject to availability.
We reserve the right to limit or refuse any order at our discretion.
Product descriptions, prices, and availability may change without notice.
Colors and scents may vary slightly due to the handmade nature of our products.

4. Pricing and Payment

All prices are listed in USD and include applicable taxes (unless stated otherwise).
We accept payment through secure third-party providers like PayPal, Stripe, and major credit/debit cards.
You agree to provide accurate and complete billing and shipping information.

5. Shipping and Delivery

Orders are typically processed within [1–3] business days.
Delivery times vary depending on your location.
We are not responsible for delays caused by shipping carriers or customs.

For full shipping details, please visit our [Shipping Policy] page.

6. Returns and Refunds

If you are not satisfied with your purchase, please contact us within [7 or 14] days of receiving your order.
Returns are accepted for unused, undamaged products in original packaging.
Refunds will be issued to the original payment method once the return is received and approved.

See our [Return Policy] for full details.

7. Intellectual Property

All content on our website—including logos, product images, designs, text, and graphics—is the property of [Your Candle Store Name] and may not be used without our written permission.

8. User Conduct

You agree not to:

Use our site for unlawful purposes
Interfere with the security or operation of our site
Upload or transmit malicious code or spam

We reserve the right to terminate your access for violating these terms.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products. All products are provided "as is" without warranties of any kind, express or implied.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with the updated effective date. It is your responsibility to review them periodically.

11. Contact Information

If you have any questions about these Terms, please contact us at:

[Pure Pour Candle Co.]
Email: [Contact@purepourcandle.com]

Return and Refund Policy

Return & Refund Policy

Effective Date: 7/29/25
Store Name: Pure Pour Candle Co.
Website: purepourcandle.com

At Pure Pour Candle Co., we want you to love your purchase. If something isn’t right, we’re here to help.

🕯️ 1. Returns

We accept returns under the following conditions:

Items must be unused, unlit, and in original condition and packaging.
Return requests must be made within [7 or 14] days of delivery.
Customers are responsible for return shipping unless the item is defective or incorrect.

📦 Due to the nature of our products, we cannot accept returns of used candles or personalized items unless they arrive damaged.

❌ 2. Non-Returnable Items

Used or burned candles
Personalized or custom-made items
Sale or clearance items
Gift cards

💸 3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–7 business days.
Original shipping charges are non-refundable (unless we made a mistake).

🔁 4. Exchanges

We currently do not offer direct exchanges. If you want a different item, please return your original purchase and place a new order.

📷 5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with a photo of the item and packaging. We’ll replace or refund your item at no extra cost.

📬 6. How to Start a Return

To begin a return, email us at:

contact@purepourcandle.com
Include:

Your order number
The reason for return
A photo (if applicable)

We’ll provide return instructions once your request is approved.

🛍️ Thank You!

We appreciate your support and understanding. Because each candle is made with care, we strive to ensure quality—but if there’s ever an issue, we’ll work to make it right.